FAQs

What is Little Big crate and how is it different?

At Little Big Crate we know that being a parent is hard work and shopping with little big people can be a test of even the most patient among us. Unlike a traditional internet shop, you can't buy anything on our website. Instead, you tell us a bit about you and your little big person, then let us do the hard work of sourcing amazing clothing and sending it right to you. You keep what you like, send back the rest, and only pay for what you keep with free shipping both ways. We are focused on bringing together pieces from a range of small suppliers so you always have something a little different, and we even have some items exclusive to Little Big Crate. Many of the items we have are handmade by amazing small business owners right here in New Zealand. Little Big Crate connects busy parents with the very best gear for your little big people. 

What happens once I have my crate?

Crates will arrive via courier to your door. You will have 5 days to decide what you like and during that time we will be in touch with you to ask what you are keeping, and what you are sending back. Pop the stuff you don't want into the prepaid return bag and drop it off at your local postshop. We will charge the credit card that we have on file for the items you keep. So easy! No more trips to the mall.

How long does it take for my crate to arrive?

Once you have signed up, your stylist will be in touch via email to discuss your crate further including time frames for delivery.

What is included in my crate?

Your answers to our initial style survey will guide our stylists choices. We have a wide range of different pieces for all points on the gender spectrum; from hats to shoes and even some accessories.

How much does a crate cost?

We have a wide range of suppliers, mostly in New Zealand but some in Australia as well. Our aim is to focus on supporting small businesses who produce ethically made clothing. Since the majority of our suppliers are small businesses, many handmade by one woman enterprises, prices are similar to a high end boutique and can vary depending on a range of things such as fabrics, and availability of suppliers time. With that being said, we are very lucky to be able to supply you with lovely pieces, some of which are made exclusively for Little Big Crate! 

Styling fee?

The styling fee secures a shipping date for you in our system and the money is credited towards any purchases you make from your crate. It is non-refundable. 

Can I request a different size?

Babies and children come in a range of sizes and so do their clothes. The more detail you are able to give us in both our start up style survey, and feedback on the pieces we send you, the better we are able to judge the size and shape that works for you little big person. Our items are often limited quantities or one-off pieces. If you absolutely can't live without something, but the size is wrong, please get in touch and we will do our best to find you what you need. 

Where do you ship?

Anywhere in New Zealand.

Can I track my shipment?

Yes, we will send you an email to confirm your crate is on its way with a tracking number. 

What ages do you style?

At the moment we offer crates for kids 0-2 years old. We are aiming to grow with our customers and will eventually offer crates for kids up to 5 years old.

More questions?

If you have a question that isn't covered here, please get in touch with us via email: hello@littlebigcrate.com or through our social media pages.